As you have micro SD card on your phone, move your phone memory data to your micro SD card and then hit a reset on your phone. Then go to Menu Settings Privacy and then hit Factory Data Reset. Following the on screen instructions and after reboot try to connect your phone to Samsung KIES. Connect Samsung Phone To Kies via Wi-Fi. Follow the below steps to connect Samsung phone to Kies through Wi-Fi: Step 1: Select Wireless Connection in Kies. Run Kies on your computer. When you run the software on your PC, the main interface of the program will show you two options for connecting your phone.

If you have ever used Samsung Kies, you must know the detailed steps to backup and restore files with it- connect the phone to computer> run the Samsung Kies and let it detect your phone> backup or restore files. So, it is obvious that the transferring process would be failed when the phone cannot be recognized by Kies. In this case, you need to find the solutions to fix Samsung Kies cannot detect phone issue and then you can go on.

What to Do When My Phone Cannot Be Detected?

Normally, the detection failure includes two cases. The first case is that users can connect their Samsung phone to computer but Kies fails to detect it. When you meet such a problem, you can try to solve it by several tips.

Trick 1. Use other USB to reconnect the phone to computer

Just plug out the USB cord from the PC and then find or buy a compatible USB cable to establish the connection once again. That's because the USB you used might be broken so it cannot make the phone be detected. Besides, you can try to use a different port on your computer meanwhile. If the issue is caused by the USB cable or port, this means can fix it easily.

Trick 2. Restart your phone and computer

If the USB cable and port are normal and run well, you can try to restart everything, including Samsung phone, Kies and computer. This can refresh the system of the device and software and turn off all the background programs. After that, you can build a connection between Samsung phone and computer as usual and then launch Kies to make the connected phone be recognized.

Trick 3. Update Samsung Kies

An old version of Samsung Kies would affect the syncing process so just check the version before you begin the transmission. To check the updates, you can run the Kies on computer and then navigate to Information> Check for updates. Once you see any update available here, tap on it and follow the instructions to install the latest version on PC and then reconnect the phone to have a see.

Trick 4. Reinstall Samsung Kies

Another possibility is that Kies is installed improperly so it cannot work well. To fix this issue, you can uninstall the software on your computer at first and then reinstall it.

Trick 5. Check the supported phone models of Samsung Kies

No all the Samsung phones are supported by Samsung Kies. Thus, you'd better go to samsung.com to check whether your phone is on the list. If not, you should give up this means and find other ways to backup and restore your Samsung data.

Trick 6. Reinstall device driver

You can turn to the tool on Kies directly. This can be completed by:

- On Kies, you can find 'Troubleshoot connection error' option on the homepage and click on it to diagnose the error. Then Kies will initialize the connection history, reinstall device driver and fix the error. When the fixing process ends, you can reconnect your Samsung Galaxy to computer again.

- On Kies 3, you can go to Tool> Reinstall device driver and then tap on Reinstall to start the installation.

How to Fix Kies Stuck on Connecting Issue?

Another case is that Kies cannot detect your phone but keeps saying Connecting. This problem is mainly caused by the unsuccessful USB driver installation. So when you face this situation, you can try to update the driver for your mobile phone:

- Go to Disk (C:) on My Computer and select Program Files (x86)> Samsung> Kies> USB Driver.

- Just double-click on USB Driver to launch SAMSUNG_USB_Driver_for_Mobile_Phones.exe.

Please note that this means is only applicable to Windows PC.

See also:

Another Way to Backup or Manage Samsung Files on Computer

For the Samsung users whose phones are not supported by Samsung Kies, they need to find other ways to backup or manage their Samsung files on computer. Here, the suggested means is to ask MobiKin Assistant for Android (Win & Mac) for help. It can backup and restore all your Samsung files within one simple click. What's more, you can delete files, install/uninstall applications or add new data to the folder on this program as well.

If you are interested in it, you can download the free trial of this tool and then go with the steps below to backup and restore your Samsung data.

- Run the program on your computer and then connect the Samsung phone to the PC via USB cable or Wi-fi. If you select to use USB cable here, you need to enable USB debugging on your phone to make it detectable.

- After the detection, you will get the main interface of this tool. Just click on Super Toolkit from the top menu and choose Backup option to bring out a window that displays several file types you can backup. Next, elect the file types you want to backup and tap on Back Up to save them to your computer.

If you want to restore the data, you can go to Super Toolkit> Restore and then elect the file types and hit Restore to get back the data.

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When you need a software application to assist you with making changes to your Samsung phone, you can seek out the use of applications like Samsung Kies. Samsung Kies is considered to be a very powerful software application that can be used for several different purposes and reasons. Some of the more beneficial are provided for you below:

- Designed to not only sync up data but also backup your contacts and other device information.
- Designed to be a front-end software product that can be used for transferring media like music and video between a user's computer and their phone.
- update the device firmware on an android phone.

Even though Samsung Kies is considered to be a coveted solution for transferring, syncing and backing up data, it can also be seen as a software product that has some issues that need to be resolved before it can actually be used. So, for those of you who may not be familiar with issues of concerns that you can encounter, here are some troubleshooting issues that you may just run into.

Samsung Kies Not Working Windows 10

Issue 1: Phone doesn't Get Recognized by Samsung Kies
Issue 2: Kies' Function Stuck on the 'Connecting feature'
Alternative: Manage Android Phone with Android Assistant

Issue 1: Phone doesn't Get Recognized by Samsung Kies

One common issue that many users encounter when they are dealing with certain problems that is related to Samsung kies involves their phones not being detected by this software application. This issue normally appears to be sporadic but there is a fix that can help the user with solving this problem. Fortunately, this solution or trick is very basic, and it includes the following:

Solution 1:

If the user is having this problem, they may have a hardware issue that needs to be addressed. One, in particular, is often directly related to problems with the USB cable working. So, if you know some one who is having these issues, one of the first things that people normally suggest or recommend as a viable fix is using another USB cable to ensure the phone can be detected.

Solution 2:

If the USB cable is not the problem, you may have a connectivity issue that needs to be addressed. So, to solve these issues, you can follow these simple steps:

Step 1: Disconnecting the user's Samsung phone from its source and then reconnecting it again.
Step 2: The user will then reconnect their USB cable from its source so that they can reconnect it to a different port on their computer.
Step 3: After this step is complete, the user will need to connect the USB cable directly to their computer instead of their docking station or their USB hub.
Step 4: When complete, the user will need to go to 'Information tab, Check for updates', so that they can update their software to the latest version of Kies, which Kies 3.
Step 5: Once the installation has finished, the user will need to restart Samsung Kies and reboot their computer as well as their phone. Refer to Samsung.com to see If the user is using Kies 3 for their supporting software.

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Issue 2: Kies' Function Stuck on the 'Connecting feature'

Some users may not have any problem using this software when it comes to detecting their phone, however, they may experience another issue of concern that will need to be resolved. This issue is usually related to the kies software getting stuck in the connecting feature and will not allow the user to come out of this status without some sort of solution.

Samsung Kies Not Connecting

Thankfully, there is a solution to this problem that can be used at virtually any time. With this solution, the user will need to know how to correct a software problem that has occurred for some reason or another. For instance, the user will be required to update their USB drivers so that it can accommodate Samsung Kies for their mobile phones. You can find this solution is directly related to WIN PC.

Here is an example of what you should be looking for when you want to fix the function stuck on connecting feature problem that you are encountering. The first things that the user should do is to follow the steps provided for below:

Step1. The user will need to Open local Disk (C:) on their local computer. This step is essential to start the process of downloading the correct drivers to their computer.

Step 2. When this step is complete, the user should go t their 'Program Files (x86)'

Step 3. Type in the commands 'Samsung' > 'Kies' > 'USB Driver'

Step 4. When this step is complete, the user will then double-click on USB Drivers in order to launch SAMSUNG_USB_Driver_for_Mobile_Phones.exe.

When the steps above have been completed, the computer program will have the drivers that it needs and they can proceed to run the Samsung kies software applications successfully without any other unnecessary issues of concern.

Alternative: Manage Android Phone with Android Assistant

If you still have problems in using Samsung Kies, I suggest you give it up and switch to the best alternative tool to Kies - Coolmuster Android Assistant (with its Mac version). It is an application that specially designed for Android users to transfer files between Android device and computer, and even manage their Android data on computer. With it, you can:

Kies Download For Samsung Tablets

> Back up Android phone data on computer, and restore data that has been lost on their mobile phone;
> Send/receive text messages from computer;
> Edit/add/delete Android contacts on computer;
> Install/uninstall/backup Android apps on computer and so forth.

Samsung Kies Not Connecting To Phone

For more detailed information, you can keep on reading the following guide:

Step 1: Download, install and run the Coolmuster Android Assistant on your computer. Connect your Android phone to the computer and make sure you have enabled USB debugging on your phone first.

Step 2: Navigate to the left side menu of the software, you can see all the files in your cell phone shows in categories, such as 'Apps', 'SMS', 'Music', 'Photo', 'Video', 'Book', 'Files', 'Contacts', etc. And there are a series of options displayed on the top, like 'import', 'export', 'backup', 'edit', 'delete', 'add' and so on. Click to choose the desired file types and select the operation you want.

Samsung Kies Download

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